Here you will find answers to the most common questions we get from our customers. If you don’t see the answer to your question here, please contact us.
We get a lot of questions, so we’ve divided them into categories.
Purchasing Your Cabinets: The Basics
We’re located in the west end of Ottawa, but you can also buy from dealers all over Ontario.
Our address is:
2415 Carp Road, Stittsville, Ontario
Our showroom hours are:
- Mon: 8:30 AM – 5:00 PM
- Tues through Thurs: 8:30 AM – 8:30 PM
- Fri: 8:30 AM – 5:00 PM
- Sat: 9:00 AM – 4:00 PM
- Sun: Closed
View our full contact information or contact us online.
Absolutely, if you live in Ottawa. If you live outside of Ottawa you’ll need to purchase them through a Laurysen dealer.
If you live in Ottawa you can speak to one of our designers by calling (613)-836-5353, or by contacting us online. If you live outside of Ottawa, you’ll need to order the parts through one of our dealers.
Our Laurysen cabinet warranty varies based on the component in question. Our cabinets carry a 10 year warranty, and we have a lifetime warranty on slides and hinges. There are some components that have a different warranty; be sure to speak to your designer to learn about any exceptions.
Our quality cabinetry prices will vary depending on the number of cabinets, the wood you choose, interior organizing accessories and the level of customization you need. Some clients want completely custom cabinets which cost more than a non-custom cabinet system.
Getting Started
If you haven’t already done do, get some inspiration photos from magazines and the internet.
Then, make two lists:
- What I Need in my Kitchen
- What I Don’t Want in my Kitchen
It’s important to keep in mind that the perfect kitchen for you is based on your family’s needs and how you work in the kitchen. Your designer will ensure that good kitchen design principles are factored in.
Measure your kitchen. We will need the overall room measurements and the dimensions of any appliances that you’re keeping. If you plan to buy new appliances, get the measurements from the store.
Absolutely! You’ll be working with one of our professional designers who will oversee the planning and make sure your kitchen will be wonderfully usable as well as beautiful. They will guide you through the process of choosing the types of cabinets and accessories you need, and balancing costs. They understand the rules of good kitchen design and how to adapt them for your needs.
Your designer knows how important it is that your kitchen is functional and is customized to how you work. They will prioritize a good design that helps make your cooking and cleanup tasks easier. This includes things like:
- Ensuring a clear path and practical distances between sink, stove and fridge.
- Ensuring appliances, large and small, are positioned effectively.
- Ensuring there aren’t any places where doors interfere with each other.
- Ensuring that as many people as possible can use the kitchen at the same time without getting in each other’s way.
Once your kitchen has a good “skeleton”, then it’s time to have fun choosing colours and finishes. These things are easier because it’s mostly a matter of personal taste.
Assume the cabinets will take about 5 – 7 weeks. This is independent of any other timelines for your kitchen renovation, for example, additional plumbing or electrical work.
To be safe, allow 3 months in total. Of course, it will all depend on the extent of your renovation project. Demolition contractors, electricians, tile setters etc. will need time to do their jobs effectively.
In terms of the cabinetry work, allow 8 weeks in total:
- 1 week for design and planning of the overall kitchen.
- 7 weeks for cabinet manufacture and installation.
Design
Definitely. That’s what our professional designers are there to help you with. We have a huge selection of organizing and space saving accessories to choose from.
Yes, you can have any of these. Cabinets in standard sizes are the most budget friendly option. Read about the pros and cons of custom, semi and prefab cabinets. You can also see some of our custom cabinetry work here.
Just ask your dealer to call us and ask for the sample you’re interested in.
Ottawa: (613)-836-5353
Toll free: 1-866-836-5353
Fax: (613) 836-7511
Classic kitchens never go out of style – you can see some examples here. It also helps to stick with white or off-white when it comes to colours – they’re not always trendy but white kitchens are never “done”.
Don’t worry, we’ve seen this before. Your designer will help you work out the compromises. We often take a look at the rest of your home to ensure the kitchen harmonizes well with the colours and styles in the rest of your space.
Every year we add new designs and colours. We also keep customer favourites around as the years go by – some things never go out of style.
Yes. We want to make sure you can fully visualize the final look.
Absolutely, just mention your needs to your Laurysen designer. We get a lot of requests for locks, especially on lower cabinets.
We sure can. We design great closets using hundreds of options for storage and organization. You can take a look at some of the closets we’ve created in this gallery. As with our kitchen or bathroom designs, you’ll be working with a professional designer who will make sure you get exactly what you need to make staying organized easy.
Laurysen is a member of:
- NKBA – the National Kitchen and Bath Association
- CKCA – Canadian Kitchen Cabinet Association
- CHBA – the Canadian Home Builders’ Association
- OHBA – the Ontario Home Builders’ Association
- GOBHA – the Greater Ottawa Home Builders’ Association
We’re also accredited with the Better Business Bureau and other organizations. You can see the full list on our Memberships page.
Installation
It depends on what’s being done in your kitchen. Generally, the old kitchen cabinets and appliances needs to be removed. If your kitchen layout is changing then plumbers or electricians may be involved, as well as contractors who will patch the walls and take care of flooring and tiling.
It can take several days for your cabinets to be installed. We recommend that you cover the path to your kitchen with cardboard to protect your floor, and remove any artwork or knick-knacks that may get damaged. There can be a lot of sawdust flying during the installation process, so you may want to cover or move nearby furniture. You should also keep in mind that you won’t have a kitchen, so you’ll need to make alternate arrangements for food. You can get some ideas in our Kitchen Renovation Survival Guide.
There is no “normal” – every project is different, so you’ll need to talk to your designer to get the full details. We’re happy to recommend contractors or work with your favourite teams.
Yes. If you would like us to manage installations, we will work with contractors we trust on your cabinets and also entire kitchens.
We can manage cabinet installations and full kitchen, bathroom and other renovations in the Ottawa area. Outside of Ottawa, you will need to work with one of our dealers and contractors in your area.
We can deliver anywhere, provided the shipping costs can be covered.
Yes, we can work with your favourite renovations contractors, or recommend contractors we trust.
Do You Do…
We love any chance we get to make something completely customized. You can see some examples of our elegant and creative solutions in this gallery.
Yes – we have a wonderful selection of materials and colours to suit everyone. We work with everything from affordable Formica through all kinds of engineered stone to natural granite. You can explore the countertops we provide here. If one of our industry partners makes it, we can provide it, so if you see something you love on one of their sites we can get it for you. For example, we have over 150,000 options on handles and knobs thanks to our partnerships with Richelieu and Hafele.
We all want larger kitchens, it seems! We usually work within existing room layouts, but we would be happy to work with renovations companies capable of the kind of structural changes this would require.
Yes we do. We also do mudrooms, home offices and any other room that could use some cabinets or closets to help you stay organized.
Yes. We can help any closet with enough room for cabinetry. You can see some inspirational photos of our closet designs here.
Manufacturing
Our manufacturing facility in Ottawa:
Our address is:
2415 Carp Road, Stittsville, Ontario
We do offer several eco-friendly options, including particleboard made from 100% post-consumer recycled sawdust (FSC and EPP certified).
Learn about the differences between particle board, plywood and MDF.
Your new cabinets can be as eco-friendly as you require, but certified sustainably harvested hardwood will cost more.
Yes. Most of our finishes are water-based and low-VOC while retaining the wonderful look and smooth feel we love. You can read more on our Green options page.
Care
Keeping your home at 40 – 50% humidity will keep all of the wood in your home stable. We recommend you invest in a humidifier for winter and air conditioning in the summer.
A mixture of dish soap and warm water is perfect for everyday cleaning. We also like “Trade Secret” as a periodic treatment to revive lustre. You can learn more on our Product Care page.
We use a UV inhibitor in our finishes that will help protect the colour of your cabinets and limit yellowing.
It’s important to remember, however, that wood is a natural material. Every piece of wood is unique and will age and change over time even when protected – that’s an essential part of its appeal.
For example, with cherry wood that has a translucent finish, the reds will get redder and the blonds will get blonder as the years pass. Oak will gradually yellow somewhat.
It’s really important to avoid abrasive cleaners on your cabinets, as they’ll wear down the finish. You should also avoid using Pledge; even though it’s advertised as a product for wood care, it contains chemicals that can react with the finish. Use Trade Secret if you need to restore your cabinets to their original life.
Further, as a general rule, do not allow water or food to dry on your cabinets. Some cabinet finishes are more forgiving than others, but prolonged exposure to water, juice, coffee—and even food debris—can damage your cabinetry. So clean up spills quickly, and you’ll keep your cabinets looking like new for years to come.
It depends on what they’re made of, as Corian or Caesarstone are very different from granite. As a general rule avoid abrasive cleaners and keep liquids away from the seams. We have a complete guide here.
